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Frequently Asked Questions

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FAQ

To create an account, click on the “Sign Up” button on our homepage, fill in the required fields, and follow the registration instructions.

No, you need to create a SnapStayz account to make bookings to ensure your booking information is secure and accessible.

SnapStayz offers a variety of accommodations including hotels, apartments, resorts, and vacation homes.

You can search for accommodations by entering your destination, dates, and number of guests in the search bar on our homepage.

The listed prices are per room, per night. However, please check the room details for specific information regarding occupancy and any additional charges.

 After completing your booking, you will receive a confirmation email with all your travel details and a booking reference number.

Yes, you can cancel or modify your booking based on the property’s cancellation policy, which is outlined in your booking confirmation.

Cancellation fees depend on the accommodation’s cancellation policy and the timing of your cancellation. Please refer to your booking confirmation for specific details.

 We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as payments through PayPal.

After your stay, you will receive an email inviting you to review your accommodation. You can also log in to your SnapStayz account and navigate to your completed trips to submit a review.

The display prices include an estimate of all mandatory taxes and fees. Exact details will be provided at the time of booking and on your confirmation email.

We use industry-standard encryption to protect your personal and payment information. Your data is secure with us.

Contact our customer support team available 24/7, or reach out directly to the accommodation provider for immediate assistance.

Yes, you can book for someone else, but you will need to provide the guest’s name and details during the booking process.

Enter your promo code at the checkout page where you fill in your payment details. The discount will be applied to your total booking cost.

We do not currently offer travel insurance directly, but we recommend purchasing travel insurance separately to cover your trip.

 You can unsubscribe by clicking the “unsubscribe” link at the bottom of any of our emails.

Check-in and check-out times vary by accommodation. You can find these details on your booking confirmation and the property’s listing page.

A receipt for your booking will be included in your confirmation email. You can also find it in your SnapStayz account under your trip details.

For items left at a property, please contact the accommodation provider directly. Contact details can be found in your booking confirmation email.